Terms & Conditions

Effective Date: October 2, 2026

Welcome to the Ray’s Drugs & Medical Supplies website. These Terms & Conditions govern your access to and use of this website and any information, features, forms, or services made available through it.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.

About Ray’s Drugs

Ray’s Drugs & Medical Supplies is an independent pharmacy located in Livonia, Michigan.

The website provides information about pharmacy services, prescription services, medication management, delivery, compounding, medical equipment, vaccinations, pharmacist consultations, and other health-related services offered by Ray’s Drugs.

The availability of particular services, products, medications, insurance coverage, delivery options, and clinical services may vary.

Website Use

You may use this website only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to the website, server, database, account, or network.
• Introduce viruses, malware, malicious code, or other harmful technologies.
• Interfere with the security or proper operation of the website.
• Use automated systems to scrape, copy, extract, or otherwise misuse website content without authorization.
• Impersonate another person or submit false or misleading information.
• Use the website to engage in fraudulent, abusive, threatening, or unlawful activity.

Ray’s Drugs may restrict or terminate access to the website when reasonably necessary to protect its systems, users, patients, or legal rights.

Not a Substitute for Professional Medical Advice

Information provided on this website is intended for general informational and educational purposes only.

Website content is not intended to replace individualized medical advice, diagnosis, treatment, or consultation with a qualified physician, pharmacist, or other licensed health care professional.

Do not start, stop, change, or adjust any medication or treatment solely based on information found on this website.

Always consult an appropriate health care professional regarding questions about your medications, health conditions, symptoms, treatment, or medical care.

Medical Emergencies

This website is not intended for emergency medical communications.

Do not use website forms, email, or other online communications provided through this website for urgent or life-threatening medical situations.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance.

Prescription Services

Prescription medications are provided only in accordance with applicable federal and state laws, regulations, professional standards, and valid prescription requirements.

Submitting a refill request, transfer request, contact form, or other request through the website does not guarantee that a prescription will be filled, transferred, renewed, dispensed, delivered, or covered by insurance.

Prescription services may depend on factors including:

• A valid prescription
• Prescriber authorization
• Medication availability
• Applicable legal restrictions
• Insurance eligibility and coverage
• Clinical appropriateness
• Refill eligibility
• Pharmacist review
• Patient identification requirements

Ray’s Drugs may contact you, your prescriber, insurance company, or another health care provider when necessary to process or clarify a prescription-related request.

Prescription Transfers

Requests to transfer prescriptions are subject to applicable law, prescription status, medication classification, remaining refills, prescriber requirements, and communication with the transferring pharmacy.

Certain medications may not be eligible for transfer or may be subject to additional requirements.

Submission of a transfer request does not constitute confirmation that the transfer has been completed.

Prescription Refills

Online, telephone, or other refill requests remain subject to pharmacist review and prescription eligibility.

Submitting a refill request does not guarantee immediate availability or dispensing.

Patients should contact Ray’s Drugs directly if they require confirmation that a prescription is ready for pickup or delivery.

Medication Information

Descriptions of medications, medical conditions, treatments, vaccines, or other health-related topics appearing on this website are provided for general informational purposes.

Individual treatment decisions depend on factors that may include medical history, allergies, existing medications, age, diagnoses, laboratory results, pregnancy status, and other clinical considerations.

Always consult your pharmacist, physician, or other qualified health care professional for advice specific to your circumstances.

Pharmacist Consultations

Information provided by Ray’s Drugs pharmacists may supplement but does not replace care provided by your physician or other qualified health care providers.

The nature and scope of pharmacy services depend on applicable professional standards and Michigan law.

Vaccinations and Clinical Services

Vaccination and other clinical services may be subject to eligibility criteria, age requirements, health history, medication history, availability, professional assessment, insurance requirements, and applicable law.

Information on the website concerning vaccine availability does not guarantee that a particular vaccine will be available at a particular time.

Contact Ray’s Drugs directly to confirm current availability and eligibility.

Compounding Services

Compounded medications are prepared based on individual prescriptions and applicable professional and regulatory requirements.

Information about compounded medications provided through the website is not intended to represent that a compounded medication is appropriate for every patient or medical condition.

A valid prescription and appropriate clinical review may be required.

Medical Equipment

Medical equipment displayed or described on this website may be available for purchase, rental, fitting, or special order depending on the product.

Product availability, insurance coverage, eligibility requirements, specifications, pricing, and rental conditions may change.

Users should confirm current information with Ray’s Drugs before relying on website descriptions.

Delivery Services

Ray’s Drugs may offer home delivery for eligible prescriptions, products, and service areas.

Delivery availability may be affected by:

• Geographic location
• Prescription type
• Medication requirements
• Delivery schedules
• Weather
• Patient availability
• Legal or regulatory restrictions
• Product availability
• Other operational circumstances

Delivery times presented on the website are estimates unless expressly confirmed by Ray’s Drugs.

Patients remain responsible for providing complete and accurate delivery information.

Insurance and Pricing

Information concerning insurance plans, coverage, copayments, cash pricing, discounts, manufacturer assistance programs, or other financial matters is provided for general informational purposes.

Coverage and patient responsibility are determined by the applicable insurance provider and plan terms.

Acceptance of an insurance plan does not guarantee that every medication, product, service, or claim will be covered.

Prices, copayments, deductibles, formularies, coverage requirements, and insurance benefits may change without notice.

Contact Ray’s Drugs or your insurance provider for current information.

Information You Provide

You are responsible for ensuring that information you submit through the website is accurate, current, and complete.

This may include your:

• Name
• Contact information
• Prescription information
• Insurance information
• Delivery details
• Health-related information
• Information about your current pharmacy or health care provider

You should not submit information about another person unless you are legally authorized to act on that person's behalf.

Protected Health Information

Certain information submitted to or maintained by Ray’s Drugs may constitute Protected Health Information, or PHI, under the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA.

The collection, use, disclosure, and protection of PHI are governed by applicable law and Ray’s Drugs’ Notice of Privacy Practices.

You can review the Notice of Privacy Practices at: raysdrugs.com/hipaa-notice/

Nothing in these Terms & Conditions constitutes an authorization for Ray’s Drugs to use or disclose PHI in a manner that would otherwise require authorization under HIPAA.

Privacy Policy

Use of the website is also subject to the Ray’s Drugs Privacy Policy.

The Privacy Policy explains how information collected through the website may be collected, used, stored, and disclosed.

If a provision of these Terms & Conditions conflicts with requirements governing PHI under applicable law or the Notice of Privacy Practices, the applicable legal requirements and Notice of Privacy Practices will control with respect to PHI.

Electronic Communications

When you submit information through a website form, email Ray’s Drugs, or otherwise communicate electronically, you consent to receiving responses through appropriate communication methods.

Standard email, SMS, and other forms of electronic communication may have privacy and security limitations.

Do not use ordinary email or general website forms to send unnecessary sensitive health information unless specifically instructed to do so.

SMS and Telephone Communications

If you voluntarily provide a telephone number, Ray’s Drugs may use that number to respond to your inquiry or provide pharmacy-related communications when permitted by law.

Message and data rates may apply depending on your telecommunications provider.

Providing a telephone number does not automatically constitute consent to receive promotional communications where separate consent is legally required.

Website Accuracy

Ray’s Drugs makes reasonable efforts to provide accurate and current website information.

However, website content may occasionally contain errors, omissions, outdated information, or technical inaccuracies.

Information concerning services, hours, insurance plans, product availability, pricing, delivery areas, or other pharmacy operations may change.

Users should contact Ray’s Drugs directly when confirmation is important.

No Guarantee of Website Availability

Ray’s Drugs does not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

The website may occasionally be unavailable because of:

• Maintenance
• Hosting issues
• Software updates
• Internet outages
• Security incidents
• Third-party service interruptions
• Circumstances outside our reasonable control

Ray’s Drugs may modify, suspend, or discontinue website functionality at any time.

Third-Party Websites and Services

The website may contain links to websites or services operated by third parties, including insurance providers, health resources, maps, social networks, or other external platforms.

Ray’s Drugs does not control third-party websites and is not responsible for their content, availability, privacy practices, security, accuracy, or terms and conditions.

Access to a third-party website is subject to that third party’s own policies and terms.

Intellectual Property

Unless otherwise stated, website content owned by Ray’s Drugs, including text, graphics, branding, page designs, logos, photographs, icons, and other original materials, is protected by applicable intellectual property laws.

You may view and use website content for personal, noncommercial purposes.

You may not reproduce, distribute, modify, republish, sell, commercially exploit, or create derivative works from protected website content without appropriate authorization.

Trademarks

The Ray’s Drugs name, branding, logos, and related identifiers may be trademarks or other protected brand assets.

Nothing on the website grants a license or right to use those marks without authorization.

Third-party trademarks appearing on the website remain the property of their respective owners.

Disclaimer of Warranties

To the extent permitted by applicable law, this website and its general informational content are provided on an “as is” and “as available” basis.

Ray’s Drugs does not make warranties regarding the uninterrupted operation, accuracy, completeness, availability, or error-free operation of the website.

Nothing in this section limits responsibilities that cannot lawfully be excluded, including applicable obligations relating to pharmacy services, patient care, or Protected Health Information.

Limitation of Liability

To the extent permitted by applicable law, Ray’s Drugs will not be responsible for indirect, incidental, special, consequential, or similar damages arising solely from use of, or inability to access, the public website.

This limitation does not apply where liability cannot legally be limited or excluded.

Nothing in these Terms & Conditions is intended to waive or limit any rights or obligations established by applicable health care, pharmacy, consumer protection, privacy, or other laws.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or expenses resulting from your unlawful misuse of the website or material violation of these Terms & Conditions.

This provision does not apply to claims resulting from Ray’s Drugs’ own legal responsibilities or conduct where such limitation would be prohibited by law.

Changes to Services

Ray’s Drugs may modify the services, features, products, programs, or information described on the website.

Descriptions appearing on the website do not create a guarantee that a particular service or product will remain available.

Changes to These Terms

Ray’s Drugs may revise these Terms & Conditions from time to time to reflect changes in:

• Website functionality
• Pharmacy services
• Business operations
• Technology
• Legal requirements
• Regulatory requirements

When these Terms are updated, the revised version will be published on the website and the Effective Date will be updated.

Governing Law

These Terms & Conditions are governed by the laws of the State of Michigan and applicable federal law, without regard to conflict-of-law principles.

Any dispute relating specifically to the use of this website will be handled in accordance with applicable law and the jurisdiction of courts having lawful authority over the matter.

Nothing in these Terms limits any rights available to consumers, patients, or other individuals under applicable law.

Severability

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

No Waiver

Failure by Ray’s Drugs to enforce a provision of these Terms & Conditions does not constitute a waiver of that provision or any other legal right.

Entire Agreement

These Terms & Conditions, together with the Privacy Policy and other policies expressly incorporated by reference, constitute the terms governing use of the public website.

Separate agreements, prescriptions, insurance requirements, patient notices, authorizations, or pharmacy policies may also apply to specific services.

Contact Information

Questions concerning these Terms & Conditions may be directed to:

Ray’s Drugs & Medical Supplies
37672 Professional Center Dr., Suite 130B
Livonia, MI 48154
Phone: (734) 432-2015
Fax: (734) 432-2016

For privacy-related matters involving Protected Health Information, please refer to our HIPAA Notice of Privacy Practices .