Privacy Policy

Effective Date: October 2, 2026

Ray’s Drugs & Medical Supplies (“Ray’s Drugs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or interacting with our website.

This Privacy Policy explains the types of information we may collect through our website, how that information may be used and disclosed, the measures we take to protect it, and the choices available to you.

This Privacy Policy applies to information collected through the Ray’s Drugs website. Our use and disclosure of Protected Health Information, or PHI, is also governed by the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, where applicable, and our separate Notice of Privacy Practices.

Our HIPAA Notice of Privacy Practices

Ray’s Drugs is a health care provider and may create, receive, maintain, or transmit information that constitutes Protected Health Information under HIPAA.

Our HIPAA Notice of Privacy Practices explains how we may use and disclose PHI, our responsibilities concerning that information, and the rights available to patients.

You may review our Notice of Privacy Practices at: raysdrugs.com/hipaa-notice/

If there is a difference between this Website Privacy Policy and our Notice of Privacy Practices concerning PHI, the Notice of Privacy Practices and applicable law will govern our handling of PHI.

Information We May Collect

Depending on how you interact with our website, we may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Mailing or delivery information
• Information submitted through contact forms
• Prescription refill or transfer information, when applicable
• Insurance or billing information, when applicable
• Communications and inquiries you send to us
• Other information you choose to provide

Some information submitted in connection with pharmacy services may constitute PHI and will be handled in accordance with applicable HIPAA requirements and our Notice of Privacy Practices.

Please do not submit sensitive medical or prescription information through a general website contact form unless that form is specifically designated for that purpose.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Referring website or page
• Pages viewed
• Approximate geographic area derived from technical information
• Date and time of access
• Website interactions and performance information

We may use this information to operate, secure, troubleshoot, maintain, and improve our website.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website performance, maintain security, and improve the visitor experience.

We may also use third-party technologies that provide website functionality or analytics.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Analytics and Tracking Technologies

We may use analytics technologies to understand how visitors interact with our website and to improve website performance.

We do not intentionally permit analytics or advertising technologies to receive Protected Health Information through pages, forms, portals, or other website functionality used to provide health care services where doing so would be inconsistent with HIPAA or other applicable law.

Technologies used on health-related portions of our website are evaluated based on the information transmitted, the purpose of the technology, applicable privacy requirements, and our contractual arrangements with service providers.

How We May Use Information

Information collected through the website may be used to:

• Respond to questions and requests
• Provide pharmacy-related services requested by you
• Process refill or transfer requests where available
• Communicate about requested services
• Operate and maintain the website
• Improve website functionality and user experience
• Protect our website, systems, patients, and business against fraud, misuse, or security threats
• Maintain appropriate business and regulatory records
• Comply with legal and regulatory requirements
• Exercise or defend legal rights

Protected Health Information will be used or disclosed only as permitted or required under HIPAA and other applicable laws, as described in our Notice of Privacy Practices.

How We May Share Information

We do not sell Protected Health Information.

We may disclose personal information to vendors and service providers that perform functions on our behalf, such as website hosting, technology support, communications, security, or other business services.

When a vendor creates, receives, maintains, or transmits PHI on our behalf and qualifies as a HIPAA business associate, we require appropriate contractual protections, including a Business Associate Agreement when required by law.

We may also disclose information when necessary to:

• Comply with applicable law
• Respond to valid legal processes
• Protect our rights or property
• Protect the safety of patients or others
• Investigate fraud, security incidents, or misuse
• Meet regulatory or governmental requirements

Any disclosure of Protected Health Information remains subject to applicable HIPAA requirements.

Prescription and Health Information

Information relating to prescriptions, medications, health conditions, insurance, or pharmacy services may constitute sensitive personal information or Protected Health Information.

We maintain administrative, technical, and physical safeguards designed to protect PHI and other sensitive information as required by applicable law.

For detailed information about how Ray’s Drugs uses and discloses PHI and the rights available to you, please review our Notice of Privacy Practices .

Website Forms and Electronic Communications

Information submitted through our website is transmitted electronically.

Ray’s Drugs takes reasonable measures designed to protect information submitted through website functionality intended to collect sensitive information. However, ordinary email and general website communications may not always provide the same security protections as a dedicated secure health care communication system.

Please avoid including unnecessary medical, prescription, insurance, or other sensitive information in general contact messages.

For urgent medical concerns, do not rely on a website form or email. Contact an appropriate health care professional or emergency service.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.

Where HIPAA applies, Ray’s Drugs maintains safeguards intended to comply with applicable HIPAA Privacy and Security Rule requirements.

No Internet transmission, website, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required by applicable pharmacy, health care, tax, regulatory, recordkeeping, and other legal obligations.

Protected Health Information is retained in accordance with applicable legal requirements and Ray’s Drugs’ record-retention policies.

Your HIPAA Privacy Rights

If information maintained by Ray’s Drugs constitutes Protected Health Information, you may have rights under HIPAA concerning that information.

Depending on applicable law and circumstances, these rights may include:

• Inspecting or obtaining copies of certain health information
• Requesting corrections to certain health information
• Requesting restrictions on certain uses or disclosures
• Requesting confidential communications
• Receiving an accounting of certain disclosures
• Obtaining a paper copy of our Notice of Privacy Practices
• Designating an authorized personal representative
• Filing a privacy complaint without retaliation

Please review our Notice of Privacy Practices for additional information about these rights and how to exercise them.

Third-Party Websites

Our website may contain links to websites, platforms, maps, social networks, or other services operated by third parties.

Ray’s Drugs does not control the privacy or security practices of third-party websites. When you leave our website, the privacy policies and terms of the third-party service will govern your interaction with that service.

A link to a third-party website does not necessarily constitute an endorsement of that website’s privacy or security practices.

Children's Privacy

Our public website is not intended to collect personal information directly from children without the involvement of a parent, legal guardian, or other authorized representative where such involvement is required by law.

Information concerning minors that is maintained as part of pharmacy services will be handled in accordance with applicable health privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, privacy practices, or applicable legal requirements.

When we make material changes, we will publish the revised policy on this website and update the Effective Date shown at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

Contact Ray’s Drugs

If you have questions about this Privacy Policy, our privacy practices, or the handling of your information, please contact:

Ray’s Drugs & Medical Supplies
37672 Professional Center Dr., Suite 130B
Livonia, MI 48154
Phone: (734) 432-2015
Fax: (734) 432-2016

For questions involving Protected Health Information or your HIPAA rights, please contact Ray’s Drugs’ designated Privacy Official.

HIPAA Complaints

If you believe your HIPAA privacy rights have been violated, you may submit a complaint to Ray’s Drugs using the contact information above.

You may also file a complaint with the United States Department of Health and Human Services Office for Civil Rights.

Ray’s Drugs will not retaliate against you for filing a privacy complaint.

Department of Health and Human Services

Additional information about HIPAA rights and the complaint process is available through the Department of Health and Human Services Office for Civil Rights: www.hhs.gov/ocr/hipaa